AWS Cloud Service: Amazon Web Services expects demand for its cloud services to remain high in India
“The pandemic was a bit of a trigger. I think the realization that technology matters has always been there, but the pandemic has brought an urgency,” Puneet Chandok, president of business affairs, AWS India and South Asia at AISPL, told ET.
Building on the momentum of the past two years, Chandok expects to see enterprise cloud adoption at a much faster scale, with many already moving mission-critical workloads to the cloud.
AWS launched its Asia Pacific (Mumbai) Region in June 2016 with two Availability Zones, adding a third in 2019. In November 2020, AWS announced the expansion of its services to include a second infrastructure region in India by 2022.
“We are committed to training and scaling Indian SMEs”: Puneet Chandok of Amazon Web Services
In an interview with Priyanka Sangani of The Economic Times, Puneet Chandok, President of Business Affairs, AWS India and South Asia at AISPL, said demand for AWS cloud services will remain high in India as it is unlikely that the world is returning to pre-pandemic ways of working. Look!
“We have seen a dramatic acceleration in our business and this is a result of the multi-billion dollar investment we have made in India,” Chandok said.
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Having a local presence has not only helped meet the needs of customers who need to retain data in India for regulatory reasons, but has also helped provide faster and more affordable access, especially to small businesses. The growth, he said, was in segments including large corporations, government agencies, educational institutions and nonprofits.
Small and medium-sized businesses are another big area of focus for American business. In 2020, when then CEO Jeff Bezos was in India, he said his mission was to digitize over 10 million SMEs in India by 2025. Chandok said they were on on track to do so, having already digitized 4 million so far.
With this in mind, the company announced the launch of SMB Vidyalaya, a technology development program to help small and medium enterprises (SMBs) digitize their operations and offerings using AWS Cloud. This includes more than 50 SME-specific technology training modules.
The reasons are many, he says. Customers have realized that simply having applications in the cloud is no longer enough if you want to reap the cost and agility benefits that come with it. It also requires them to move their core systems, and over the past year several customers have migrated their core SAP applications to the cloud. Companies are also starting to think about modernization more thoroughly, beyond just moving their existing applications to the cloud, and how they can innovate around them.
Another core part of its mission in India, Chandok said, is to build India’s most immersive customer service technology team. “It’s our accounting team, our solutions architects, our professional services…we’re building a lot of those capabilities in India so we can bring them to our clients much faster. We’re also leveraging talent premises and full capacity of India, such as to serve our customers in India and globally,” he said.