Google Play error “retrieving information from the server” DF-DFERH-01 …


New updates are added at the bottom of this story …

The original story (published April 08, 2021) follows:

The Google Play Store is one of the most important apps for Android because it’s where you go to find other apps and even update existing ones.

Apart from that, the Play Store also allows for quick and easy in-app purchases. These two main functions work as expected for the most part.

However, some users often see the text “error retrieving information from server” with the code DF-DFERH-01 when making in-app purchases or trying to download apps from the Google Play Store.

This is not a new development and the error has been around for several years. Still, many Android users are unsure why the error appears and are unable to fix it with general troubleshooting steps.

We shared a screenshot of a user’s error:


If you have also been bothered by the DF-DFERH-01 error on the Google Play Store, then don’t worry.

There are a few workarounds for the problem that you can try. However, users have had varying degrees of success with these workarounds.

Workarounds for Google Play error “Retrieving information from server” DF-DFERH-01

Clear the Play Store cache and data:

1. Open the settings of the Device Settings app.
2. Tap Apps & notifications and later View all apps.
3. Scroll down and tap Google Play Store Google play.
4. Tap Storage and later on Clear cache.
5. Then tap Clear data.
6. Reopen the Play Store and start the download again.

Restart your phone:

If, after clearing the cache and data from the Play Store, you are still unable to download content, restart the device.

1. Press and hold the lit button until the menu appears.
2. Tap Shut Down or Restart (if that option appears).
3. If necessary, press and hold the lit button until the device turns on again.

If the official workaround (shared above) doesn’t work, you can try these user-provided steps.

How to solve – go to settings – applications – search for google play, google play services, google framework … see that all of these have full permissions and can restart automatically on their own. Activate all google permissions, restart your phone and sign in. (Source)

Again, users have reported mixed results after trying these workarounds on their devices.

That said, the DF-DFERH-01 error on the Google Play Store while making in-app purchases and downloading games often resolves on its own after a while.

As usual, we will post an update if and when there are new developments regarding the issue. If you were able to resolve the issue with other steps, feel free to share them through the comments below.

Update (November 08)

IST 11:12 am: A burst of new reports on social media platforms indicate that this DF-DFERH-01 reappears.

In response to one of a user’s complaints, the Japanese Google Play handle was noted acknowledging the problem and offering users a possible workaround.

google play jp ack DF-DFERH-01

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