iiNet Attributes Server Outage to Perth Heatwave as Canberrans Spend Days Unable to Access Domain Mail Services | Canberra weather


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Australian internet service provider iiNet – owned by TPG Telecom – says the outage of its web server and mail server was caused by “extreme weather” in Western Australia. Some Canberra-based iiNet customers reported that they had not been able to access their emails since Christmas Eve. The ISP attributes the outage to a heat wave in Perth. “Some iiNet customer operations are currently affected due to a data center issue caused by yesterday’s extreme weather event in Western Australia,” the ISP posted on social media on Boxing Day at 3:13 pm. “Internet and mobile services for iiNet customers are still available and are not affected. The affected services include the iiNet website and iiNet domain email services. The iiNet Customer Call Center is available for basic troubleshooting only at this time. caused power cuts to thousands of residents. Daniel Ciuffetelli, a resident of Latham, said he had not received any emails through his iiNet account since Christmas Eve. around 9:40 p.m. “I was on hold for over 30 minutes, and during the wait there was no communication about an outage,” he said. that they review it and that it will be rectified within 3:00 p.m. [on December 26]. “As of Monday evening, he was still unable to access the emails. Another Canberra resident in Weston Creek, who requested to remain anonymous, said he tried to contact iiNet through Facebook Messenger, emails and phone channels, but couldn’t reach customer service. support. “I haven’t had email access for over two days. Now it seems to be working, but I lost a lot of emails, some for surveys. These surveys supplement my income, which is the [Disability Support Pension]”he said.” I am severely disabled due to many health and mobility issues and live on my own. Internet / email is my lifeline to the outside world. Our journalists work hard to provide local and up-to-date information to the community. Here’s how you can continue to access our trusted content:

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