NETSCOUT nGeniusEDGE Server closes IT visibility gaps in remote work environments

NETSCOUT SYSTEMS has launched nGeniusEDGE Server, a complete plug-and-play solution that gives customers the visibility and information they need to ensure a high-quality end-user experience, regardless of where employees work.

nGeniusEDGE Server provides a way to identify and resolve performance issues affecting end users with an easy-to-deploy solution that brings together views and analysis from nGeniusONE, and synthetic tests from nGeniusPULSE nPoint, to quickly notify users. IT teams with issues to be addressed before they disrupt business.

“More than ever, IT organizations need to quickly assess performance issues before they impact business productivity and performance, whether they are caused by applications, clients, services, or network infrastructure. said Mark Leary, research director, network analysis, IDC. . “As a result of the pandemic, more companies are adopting hybrid work models with employees now outside the visibility of traditional monitoring tools. Additionally, remote sites at the edge of corporate networks often provide higher value contributions to the business – including businesses like manufacturing, banking, and retail – but often have visibility gaps. that need to be resolved to improve their end-user experience. ”

According to a business impact study conducted by NETSCOUT in 2021, more than 42% of companies will support a hybrid work environment after the pandemic ends. Therefore, IT teams need visibility into employees using VPN, VDI, UCaaS, SaaS, and other remote voice and business applications to ensure business continuity.

nGeniusEDGE Server proactively monitors end-user experience through business transaction testing to gain continuous insights into the performance of applications heavily used by remote workers, including collaborative services such as Webex and Zoom, as well as web/SaaS applications such as Microsoft Office 365, SalesForce, and ServiceNow.

“The massive shift to remote working over the past two years has exposed application and network performance issues, leaving IT teams challenged to meet the needs of their employees and address business vulnerabilities,” said Michael Szabados, Chief Operating Officer, NETSCOUT. “nGeniusEDGE Server provides the ability to quickly discover why issues are occurring and identify where they are occurring. For customers who have never worked with NETSCOUT in the past, this opens the door to harnessing the power of NETSCOUT’s patented UPS technology to support remote workers in a convenient and affordable solution.

To support end-user experience monitoring with rapid ROI, nGeniusEDGE Server comes pre-configured with nGeniusPULSE and nGeniusONE software. Software or hardware nPoints are available separately.

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