Outlook cannot connect to the server | How to connect? | Digital public place


Due to the Outlook cannot connect to server error, most of the users can make the decision to deny access to this account. Outlook server failure connection issue will not allow you to send or receive mail or messages from your recipients. In short, you are not providing information to members of your office via email, or getting updated instructions from them. At this point, it is quite essential to get rid of such connectivity issue from Microsoft Outlook.

Usually, you can ask the tech support team via email to help you out, but what can you do if you are at home and can’t ask them for help with this problem? First, don’t panic! Second, just try the various troubleshooting tips mentioned below. And then check if your Outlook is able to connect to the Exchange server. Let’s get started!

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Troubleshooting Guides for Outlook Cannot Connect to Server

The provided step-by-step instructions can effectively resolve your Outlook cannot connect to server error. We will start here with the easiest method and then increase the difficulty level slightly one by one. Follow the guidelines accordingly to eliminate the server connectivity issue:

Method 1: uncheck offline mode

Sometimes when a user calls and says, “My email won’t work! This means that an Outlook is sort of set to offline mode. Therefore, if you are currently using Outlook 2007 or an earlier version, just click on the “File” menu and see if there is a check mark next to Work offline, immediately uncheck you should be good to go.

If you are using Outlook 2010 and / or a latest version, you should follow the steps below:

Click on the “Send / Receive” option

Look for the “Work offline” button

And then press the button “Offline”

Now at the bottom of your Outlook window you should see something like “Trying to connect …” if it connects, your connectivity issue has been resolved.

Method 2: restart your Outlook

Many common Outlook problems can be fixed by simply closing Outlook and restarting it. That is why; we recommend that you restart your MS Outlook first and if that does not work to annihilate Outlook Cannot Connect to Server then restart your computer system as well. The problem may be caused by a computer connectivity error. If you open your web browser and are unable to access a website or internal resources, the problem is most likely with the computer system.

Method 3: rebuild the data files

Outlook uses two different types of data files such as .pst and .ost. Both types of files are at risk of certain errors which could cause Outlook connectivity server problem. Start by going through the steps below to see if you reconnect:

Click the “Start” button and choose the “Control Panel” to open it on Windows

Look for the ‘Mail’ icon and tap on it

In the new window, click on the “Data files” button

Find the file with the same name as your email address

Click on the tab “Open file location …”

If your file is an .ost file, right click on it to rename the extension to .OLD. If your file is .pst, don’t change anything yet

Now close all running windows and reopen Outlook

Outlook will begin to recreate your data file. It can take anywhere from 10 minutes to over an hour, depending on how many Outlook files you have. Make sure you don’t close Outlook while it is doing this!

When the operation is complete, a message stating “All records are up to date” will appear on the screen.

If you don’t have an .ost data file, but a .pst file, then you need to follow the steps below:

Open C: Program Files or C: Program Files (x86) in File Explorer

Type scanpst.exe in the search box

Double click on the file to run the application

Your default .pst or .ost file must already be selected

Scanpst will run some scans on the data file, depending on the size of the data file, it takes time. If it finds any errors in the data file, it will prompt you to click on the Repair button. When this happens, you should also check the box next to “Create backup of scanned file before repairing”. Once this is done and the repair is complete, you can reopen Outlook and check for the connectivity error issue.

Method 4: Repair the installation of Office

Another possible method that you should try to fix Outlook cannot connect to server error is to repair Microsoft Office installation. Here are the guides for that that you need to follow:

Click on the “Programs and Features” menu

Find Microsoft Office installation and click to select it

Right click on it and select “Edit”

Select Repair in the resulting window

Let the repair complete

After the repair process is complete, restart your computer

After restarting your PC, open your Outlook and see if Outlook connection fails to fix server problem or not. Switch to another method if it does not connect.

Method 5: recreate your profile

When all else fails in the Outlook cannot connect to server error extermination, the last trick that you need to apply is to recreate your MS Outlook profile. It is suggested that you create a new profile without deleting the previous one. In order to recreate your profile, you need to know your account settings, so you need to have this information before you start the process. Here’s how to create a new profile:

Mention profile a specific name

Go through the Outlook account setup wizard

Once the profile is known to work, you will want to either set that profile to default or delete the old profile.


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