The Wrap: Korean Air Transfers All IT Systems to Amazon Web Services, Emirates and Qantas Extend Joint Business Partnership, and More …
THE Wrap is a roundup of news in the travel and tech industries, and updates on how businesses in these industries are resetting as they prepare for post-pandemic travel.
Korean Air transfers all IT systems to Amazon Web Services
The airline is the first full-service global carrier to opt for a cloud computing service.
Together with AWS and LG CNS, a Korean partner of AWS, Korean Air moved its various computer systems for data, networks and security systems from an internal data center to the AWS cloud computing center.
“We completed the largest IT modernization project in the airline’s 52-year history in a short period of time, and we’re moving from solving problems to creating innovations faster with the capabilities of the AWS cloud, which is especially important when travel starts to pick up, ”said Kenneth Chang, executive vice president of Korean Air.
The migration of the IT system will help the airline to respond actively and flexibly to changing market conditions, including strict quarantine measures and increasing demand for contactless services during travel due to Covid.
Korean Air plans to introduce a machine learning management service, which will allow the airline to create, train and apply machine learning models to improve customer service by more accurately forecasting passenger and cargo demand. .
The cloud will also allow the carrier to better estimate flight delays due to weather conditions and to forecast aircraft maintenance time.
With the complete migration, Korean Air is able to create a cloud-based customer data platform to deliver more personalized customer services by assigning a unique digital ID tag to each passenger.
Using the cloud, the airline launched its new website and mobile app 90% faster than it could with its legacy on-premise infrastructure. Customers can now purchase tickets on the website in two steps instead of four. A one-step purchase option is under development.
“As the travel market continues to evolve rapidly, the cloud gives airlines the power to innovate. By going all on AWS Korean Air has unlocked the efficiency of its operations and provides customers with new experiences they love, ”said Kee Ho Ham, general manager of AWS Korea.
Korean Air also introduced the AWS Innovation Builder program during its migration to the cloud to create a culture of cloud innovation to equip employees with the right skills to become data and customer centric and create a customer-centric culture. cloud. The airline has equipped 500 employees with core cloud technology skills and brought together business and technology teams to validate new ideas using AWS as part of this company-wide effort.
The airline believes that using the capabilities of the AWS cloud to boost innovation and improve the customer experience will give the company “a competitive advantage in the post-Covid era.”
Emirates and Qantas Extend Partnership to Strengthen International Travel Recovery
The airlines have already obtained approval from regulators to operate a joint venture until March 2023. They will seek further authorization from relevant regulators, including the Australian Competition and Consumer Commission, to pursue essential elements of the partnership, including coordination of prices, schedules, sales. and tourism marketing on approved routes until 2028.
The agreement includes an option to renew the partnership for an additional five years.
One of the benefits for travelers with this renewed offer is the availability of millions of reward seats for frequent travelers, using their Qantas points or Skywards miles, to travel across Australia, New Zealand, Europe and the UK, which helps boost international travel.
Many of those seats have piled up throughout the pandemic, the two airlines said.
As part of the deal, Emirates customers have access to more than 55 Australian destinations that the United Arab Emirates carrier does not serve. Meanwhile, Qantas customers can travel on the carrier from the United Arab Emirates to Dubai and access more than 50 cities in Europe, the Middle East and North Africa that are not part of the airline’s global network. Australian.
“The extension of our partnership with Qantas is a testament to its success,” said Sir Tim Clark, President of Emirates Airline. “It also reflects our commitment to ensuring that customers traveling to and from Australia, a market we have served for 25 years, continue to enjoy the best connections and benefits for frequent travelers.”
Qantas Group CEO Alan Joyce noted that the extended collaboration “marks the continuation of one of the most important bilateral aviation partnerships.”
He added, “The premise of our partnership with Emirates has always been that no airline can fly anywhere, but combined we can fly to most places our mutual customers wish to travel. And that we treat each other’s customers like our own. We know that the international aviation market will take years to fully recover, so close collaboration between airline partners will be more important than ever. “
Klook adds buy now, pay later to payment options
The online installment payment option begins in Singapore before rolling out to Hong Kong, Malaysia and the Philippines in the coming months.
Klook users in these four markets can pay with Atom when paying on the booking platform’s mobile app and website. To pay, users must register and select Atom as the payment option. Customer invoices are split into three interest-free payments with no annual fees or service charges.
Marcus Yong, vice president of global marketing at Klook, said the company was “excited” to partner with Atom, as its customers now have greater accessibility and payment options.
Jonathan Cai, Head of Partnerships at Atom, said: “This partnership comes at a critical time as the region gradually emerges from Covid-19 and reinvigorates the travel and tourism industry. ”
• Featured Image Credit: Korean Air